CUSTOMER CARE

Customer service is our number one priority at elle mio, we want to ensure you have a great experience with us. If you're having any issues with fit, we would be glad to help you out.

 

We take pride in our bra fittings and strive to find the right size for you!

"Changing women's lives, one bra at a time."

Have any questions or concerns? 

We’re always ready to help!

 

Call us at

506-855-4836

or send us an email to:

ellemiobraboutique@gmail.com

Thanks for submitting your question! We will get back to you as soon as we can.

RETURNS

Items purchased online or over the phone are eligible for exchange or store credit only within twenty (20) days of the original purchase date to allow adequate shipping times.

Shipping Fees are non-refundable.

 

In-store purchases must be processed by the original store that the purchase was made within fourteen (14) days of purchase.

 

Items must be in the original package/condition, all tags must be attached as they were at the time of purchase, and the item must be accompanied with the original receipt.

If an item looks worn, soiled or used, Elle Mio can refuse a return or exchange. No exceptions.

Please note, due to health regulations, all underwear, hosiery, shapewear ,swimwear and delicate wash solutions are FINAL SALE.

ALL ITEMS DISCOUNTED 30% OR GREATER ARE FINAL SALE.

FAQ

How do I track my order?

 

You will receive a tracking number when your order has shipped.

Your order can be tracked on www.CanadaPost.ca.

Or www.UPS.com for international orders.

 

How can I contact your couriers?

 

Please check courier websites for contact information regarding your package once it has shipped.

What are your delivery options?

 

We offer both Regular-parcel, and Express-Post service through Canada Post. Orders shipped Express-Post take 3 - 5 business days on average to most parts of Canada.

How long will my order take to ship?

Please allow 1 - 2 business days to prepare and ship your order. You will receive a tracking number when your order is on it's way.

Do you provide International delivery?

 

Yes, we deliver Internationally through UPS. If you live outside of Canada and wish to place an order, please contact us for the best shipping rates

 

How do I return an item?

 

Please return item(s) to:

elle mio bra boutique

735 Main St. Suite 102

Moncton, NB E1C 1E5 

 

Consumer is responsible for shipping fees to return any item for exchange or store credit.